Effective Date: February 2025
Last Updated: February 2025
At Adservic.com, we are committed to ensuring transparency, fairness, and protection for both buyers and advertisers (sellers). This Refund Policy outlines the terms under which refunds may be granted for services purchased through our platform.
1. General Overview
Adservic.com acts as an intermediary marketplace. We hold buyer payments in escrow until the service is marked complete. Refunds are issued under specific conditions, primarily if the seller fails to deliver or meet the agreed expectations.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
2.1 Non-Delivery of Service
The seller failed to deliver the service within the agreed-upon timeframe.
The order remains incomplete or inactive without communication from the seller for more than 72 hours after the due date.
2.2 Substandard or Misrepresented Delivery
The service delivered was significantly different from what was advertised or agreed upon.
The quality of work is clearly inadequate, and the seller refuses to revise or respond.
2.3 Mutual Agreement
Both the buyer and the seller agree to cancel the order before it is completed.
The order was placed by mistake, and both parties consent to a refund.
3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
The service was delivered as described and completed according to the agreed requirements.
The buyer is dissatisfied based on subjective preferences after approving the delivery.
Buyer fails to request revisions or raise concerns within 48 hours of delivery.
Orders are manually marked as complete by the buyer.
Refund requests made after 14 days of order completion.
4. Refund Process
4.1 Filing a Request
Buyers must initiate a refund request through the Resolution Center on the order page.
Provide clear evidence, messages, or attachments that support your claim.
4.2 Adservic Review
Our support team will review the case within 2–5 business days.
If the dispute is valid, a refund will be processed to the buyer’s Adservic Balance.
4.3 Payment Provider Refunds
Refunds are generally credited to the buyer’s Adservic wallet, not to the original payment method.
To withdraw a refund to your original payment method, you must submit a request via our Billing Support Form.
Refund withdrawals are subject to review and may incur processing fees.
5. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute with your bank or crypto provider violates our terms. If you encounter a problem, please use our internal dispute resolution system first. Filing external disputes may lead to account suspension or permanent ban.
6. Affiliate and Promo Code Orders
Orders paid with promo codes, affiliate credits, or discounts are non-refundable in cash. In such cases, refunds are only credited to the Adservic Balance for use on future purchases.
7. Fraudulent or Abusive Requests
Adservic reserves the right to deny a refund if abuse is suspected, including:
Excessive refund requests
Malicious buyer behavior
Attempts to obtain free work or services
Need help?
For refund-related inquiries, please get in touch with us at:
Email: support@adservic.com
Office: Central Business District, Ikeja, 90021 Lagos, Nigeria