Terms and Conditions for Adservic
Effective Date: February 2025
The following terms of service (these “Terms of Service”), govern your access to and use of the Adservic website, including any content, functionality, and services offered on or through www.adservic.com (the “Site”) by Adservic International Ltd. ( Lagos Address: Adservic, Central Business District, Ikeja, 90021 Lagos.) and its subsidiaries: Adservic Global LTD. (Cape Town Address: Adservic, Harbour Island, Cape Town, 7140.) as applicable. Adservic International Ltd and its subsidiaries are collectively referred hereto as “Adservic” “we” or “us” and “you” or “user” means you as a user of the Site.
Please read the Terms of Service carefully before using the Site. By using the Site, opening an account, or clicking to accept or agree to the Terms of Service when this option is made available to you, you acknowledge and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Adservic Payment Terms, found here (“Payment Terms”), Adservic’s Community Standards, found here, and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
Adservic International LTD operates this platform as a marketplace for advertisers, enabling businesses, brands, and individuals to connect with advertising agencies, social media influencers, and content creators for marketing services.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request here. For additional information on our designated contact points, see here.
1. Representations and Warranties
This Site is offered and available to users who are at least 18 years of age and legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Adservic services.
The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union, or any other applicable jurisdiction.
Using the Site, you represent and warrant that you meet all of the eligibility requirements. If you do not meet these requirements, you must not access or use the Site.
2. Key Definitions
- Advertisers: Individuals or agencies offering advertising-related services.
- Buyers: Businesses, brands, companies, or individuals seeking advertising services.
- Affiliate Marketers: Users participating in Adservic’s affiliate program.
- Adservic Balance: The virtual balance within a user’s account for transactions.
- Escrow System: A secure payment system where funds are held until project completion.
- Dispute Resolution Center: A system for resolving conflicts between buyers and advertisers.
- Order Page is where Buyers and Sellers communicate with each other regarding an ordered Service.
- Orders are the formal agreements between a Buyer and Seller.
- Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
- Gig® Extras are services offered on top of the Seller’s Gig for an extra price defined by the Seller.
- Gig® Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $25.
- Gig® Page is where the Seller can describe their Gig and its terms, and the Buyer can purchase the Gig and create an Order.
- Gig® / Gigs® / Services are services offered on Adservic.
- Hourly Contract means an Order based on an hourly Custom Offer with an Hourly Rate.
- Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.
- Hourly Rate means the rate per hour agreed between Seller and Buyer for an Hourly Contract.
- Hourly Weekly Report / Weekly Report means the working hours reported by Seller every week in connection with an Hourly Contract.
- Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Service.
- Orders are the formal agreements between a Buyer and Seller.
- Sellers are users who offer and provide Services on Adservic.
- Seller Page is where Sellers can include all of their information, present a portfolio of other works, showcase their Professions, and anything that could be helpful to Buyers.
3. Services Offered
Adservic provides a marketplace for advertising services, including:
- Marketing Strategy & Planning
- Social Media Advertising & Promotions
- Influencer Marketing
- Content Creation (Video, Graphics, Blog Posts, etc.)
- SEO & Digital Advertising
Adservic does not provide services directly but acts as an intermediary. All transactions occur between buyers and advertisers.
3.b Account Registration & User Roles
3.1 Eligibility & Requirements
- Buyers: No specific requirements; anyone can sign up.
- Individual Advertisers: Must link verified social media accounts and provide identity verification.
- Advertising Agencies: Must provide business registration documents, Tax Identification Number (TIN), and agency details.
- Affiliate Marketers: No specific requirements; users can join the affiliate program freely.
- Only registered users may buy and sell on Adservic. In registering for an account, you agree to provide us with accurate, complete, and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
- Sellers determine their pricing, at their sole discretion. Services on Adservic may be offered at a base starting price of US$25 and a minimum Hourly Rate of US$7.25. Adservic reserves the right to set a higher base starting price in certain categories.
- Buyers pay Adservic in advance to create an Order, as further detailed on the Payment Terms. For Hourly Contracts, Adservic Pro Clients pay once a week, every Monday, for the hours detailed in the Hourly Weekly Report (for more information, see the Hourly Contract section on the Payment Terms.
- For fees and payments please read the Payment Terms.
- Sellers must fulfill their Orders, and may not cancel Orders regularly or without cause. Cancelling Orders will affect Sellers’ reputation and level.
- Sellers gain account levels based on their performance metrics. You can read more about it in the Levels section below.
- Users may not offer or accept payments using any method other than placing an Order through Adservic.com.
- When purchasing on Adservic, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page or unless agreed otherwise between Seller and Buyer. Note: Some gigs charge additional payments (through Gig Extras) for a Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
- Adservic retains the right to use all delivered work that the user has agreed to include and is published as part of a review, and Brand Video Projects for Adservic marketing and promotion purposes.
- We care about your privacy. You can read our Privacy Policy here.
- If you are buying on Adservic Pro (“Pro Client”), an end-to-end solution for businesses with curated freelance talent, please refer to Adservic Pro Terms of Service available here.
4. Sellers
4.1 Basics
- Sellers create Gigs on Adservic to allow Buyers to purchase their services.
- Sellers may also offer Custom Offers to Buyers in addition to their Gigs. Eligible Sellers may also offer eligible Pro Clients, Custom Offers on an hourly basis as detailed below.
- Each Gig you sell and complete accredits your account with a revenue equal to 85% of the purchase amount. For Hourly Contracts, the Services detailed in a Weekly Report you complete accredit your account with revenue equal to 85% of the Hourly Rate for the number of hours on the completed Weekly Report.
- Adservic accredits Sellers once an Order, or for Hourly Contracts – Hourly Weekly Report is completed. See our “Orders” section below for more information.
- For more information about receiving payments, fees, and taxes see the Payment Terms.
- Sellers may not promote their Gigs, Seller Page, or any Adservic content via the Google Ads platform.
- The Seller’s rating is calculated based on the reviews posted by Buyers or Pro Account Team Members (for Adservic Pro). High ratings allow Sellers to obtain advanced Seller levels. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account (see Levels section below).
- Sellers are responsible for obtaining a general liability insurance policy with coverage amounts sufficient to cover all risks associated with the performance of their services.
- If you choose to sell on Adservic for purposes related to your primary job or profession, you will be classified as a “Business Seller.” The following additional terms will apply to you. When you create a Gig or upon our request, Business Sellers are required to submit the following information and documents to Adservic: – (a) Name, address, telephone number, and email address. – (b) A copy of an identification document (e.g., identity card, driver’s license, passport) or any other electronic identification we may require. – (c) Payment details. – (d) Trade registration number or an equivalent means of identification, along with the trade register in which the Business Seller is registered (if applicable). – (e) A self-certification from the Business Seller committing to offer only products or services that comply with applicable European Union regulations. – (f) Upon our request, any additional relevant documents that verify the information provided.2. If a Business Seller fails to provide the required information and documents within a reasonable deadline, Adservic reserves the right to restrict or suspend the account.
4.2 Gigs®
- Sellers are allowed to post a select amount of active Gigs based on their level status, as further detailed here.
- Gigs created on Adservic are User Generated Content.
- Gigs and/or users may be removed by Adservic from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:
- Illegal or fraudulent services
- Copyright Infringement, trademark infringement, and violation of a third party’s terms of service are reported through our Intellectual Property Claims Policy found here
- Adult-oriented services, pornographic, inappropriate/obscene
- Intentional copies of Gigs
- Spam, nonsense, violent, or deceptive Gigs
- Gigs misleading to Buyers or others
- Reselling of regulated goods
- Offering to prepare academic works on behalf of Buyers
- Low-quality services or deliveries
- Promoting Adservic and/or Adservic Gigs through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
- Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
- Gigs that have been permanently removed for violations are not eligible to be restored or edited.
- Gigs may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
- Gigs may include website URLs to pre-approved URL patterns contained within the Gig description and requirements box. Gigs containing websites promoting content, that violates Adservic’s Terms, will be removed.
- Gigs are required to have an appropriate Gig image related to the service offered. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing the Seller level or becoming permanently disabled.
- Gigs may contain an approved Gig video uploaded through the Gig management tools available on Adservic, as further described here.
- Statements on the Gig Page that undermine or circumvent these Terms are prohibited.
- Eligible Gigs may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
- Certain categories are available only to Pro Advertisers to create Gigs. If you are not a Pro Advertiser, creating a Gig for services available to Pro Advertisers only may result in the removal of your Gig.
4.3 Gig® Extras
- Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
- Gig Extras may be removed for violations of our Terms. For specific terms, please see the Gigs section above for a list of services that violate our Terms. Gigs are subject to be removed due to violations found in Gig Extras.
- Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.
- Gig Extras may cover different categories of services that are components of a higher quality delivered service.
- Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.
4.4 Levels
Our level system empowers Sellers with metrics demonstrating what drives their progress. As Sellers gain more experience on the platform and advance to higher levels, they will be eligible for new benefits and tools.
- Adservic Sellers can gain account levels based on their activity and performance metrics. For Top Rated Seller Level (TRS), eligibility is also based on manual evaluation. Details about the level criteria and the relevant performance metrics can be found here.
- In certain categories, the TRS evaluation process may require sellers to complete mandatory tests or other verification steps.
- Adservic may update the level criteria and the benefits and tools per level from time to time.
- Violations of these Terms may result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, and/or affecting your eligibility for certain benefits and tools.
4.5 Pro Advertisers
- Pro Advertisers are pre-vetted hand-selected professionals vetted by Adservic. Applying for Adservic Pro is open to everyone: new and existing Freelancers.
- Pro Advertisers eligibility is constantly evaluated by Adservic to ensure that the quality standards and expectations of the Pro Advertisers selection are kept. Adservic retains the right to change a Pro Advertisers status in light of such evaluation. In addition, Pro Advertisers who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increase cancellation rate, or violate our Terms, also risk losing their Pro status and the benefits that come with it.
- As part of Adservic Business Solutions, Pro Advertisers public profile will also be featured on the Adservic Enterprise catalog. Pro Advertisers may opt out of Adservic Enterprise catalog here.
4.6 Seller Features
Adservic Sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
- Sellers can send Custom Offers addressing specific requirements of a Buyer.
- Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
- Custom Offers are sent from the conversation page.
- Services provided through Custom Offers may not violate Fiverr’s Terms.
Hourly Contract
- Eligible Sellers may offer eligible Pro Clients with Hourly Contracts.
- The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 8 hours.
- Pro Clients can also ask Seller to define an Hourly Limit on the number of working hours per week, and in such case Seller must include such details in the hourly Custom Offer. Pro Client can modify the Hourly Limit, at any time, and such modification will enter into force immediately. If during a specific week the Seller already reported working hours, the updated Hourly Limit cannot exceed the number of hours already reported by Seller in the same week.
- Each of Pro Client and Seller can terminate the Hourly Contract at any time, upon a 24 hours prior notice via the Hourly Contract Order Page. Pro Client can also pause the Hourly Contract at any time, upon a 24 hours prior notice. Sellers must report their working hours, and provide the delivery of their work within the said 24 hours prior notice period and Pro Client must pay the applicable amount on the next weekly billing cycle (as detailed in the Payment Terms).
- Any Hourly Contract that had no activity during a period of 3 months will be automatically terminated.
- Time reporting:
- Sellers should report their hours immediately after performing the work, with sufficient information describing the work performed by them. Once Sellers log their working hours, it will be sent to the client for their review. Sellers are welcome to add additional information and attach any relevant files to provide additional context. Such additional information might be used by Adservic’s Customer Support in case of a dispute.
- Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract.
- Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation.
- All working hours performed during a week must be reported by Sunday, 23:59 UTC. Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it.
- Additional information about Hourly Contracts is available here.
Project Milestones
- Gigs and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Gig or Custom Offer’s description and timelines.
- Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
Stock Media
- Eligible Gigs have the option to access and use a catalog of licensed images, music and footage clips (“Stock Media”).
- Sellers earn 15% of the fees charged directly for standard license Stock Media. Adservic may offer Buyers to enhance their standard license after the purchase, and such enhanced license does not entitle Sellers to additional revenue share.
- Important: Each selected Stock Media item is authorized for a one time use. The selected media item must be integrated into the delivered work only and must not be used as a stand-alone or for recurring use. Sellers are not authorized to share the original image file with the Buyer or any third party. In addition, Stock Media are governed by special license terms, that are set forth by Shutterstock. Please see the full Stock Media license terms here.
- Important: If you cancel an Order that includes Stock Media, the license to these Stock Media will be canceled as well and you will no longer be able to use these Stock Media.
- Please note that Stock Media is available for purchase by everyone and is not owned exclusively by the Buyer.
- Users can contact Adservic’s customer support department for assistance here.
5. Buyers
5.1 Basics
- You may not offer direct payments to Sellers using payment systems outside of the Adservic platform.
- Adservic retains the right to use all delivered work that the user has agreed to include and is published as part of a review, and Brand Video Projects for Adservic marketing and promotion purposes.
- Buyers can request Seller a Custom Offer which addresses specific Buyer requirements. Buyers may also use Post A Request feature to ask for services. Services requested on Adservic must be an allowed service on Adservic. Please click here for guidelines on approved services. Users should refrain from using such features for any purpose other than looking for services on Adservic.
- When placing an Order on the Adservic platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.
5.2 Purchasing
- Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
- You may not offer Sellers to pay, or make payment using any method other than through the Adservic.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
5.3 Recommendation System
We make personalized recommendations of content to our users in order to enhance the experience on Adservic. To learn more about Adservic’s Recommendation System, see here.
6. Orders
6.1 Basics
- Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.
- An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
- For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
- Orders through the Logo Maker are completed once payment is made by the Buyer.
- A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will stop and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
- Buyers may purchase a Gig Subscription, if available on the Seller’s Gig Page. During the Gig Subscription term, a new Order of the same Gig will be automatically created on a recurring basis, as agreed between the Seller and Buyer. By purchasing a Gig Subscription, you authorize us to automatically charge you for each Order under the Gig Subscription from your Fiverr Balance or saved payment method, as applicable. If you do not have any Fiverr Balance or a saved payment method, you will be requested to approve the payment prior to the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Gig Subscription will be canceled. Buyer may also cancel future Orders under the Gig Subscription before payment is made for such future Orders. Once payment is made, Fiverr’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers can cancel future Orders under the Gig Subscription 10 days prior to the next consecutive Order.
- Certain Gigs that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that Fiverr does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and Fiverr has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. Fiverr’s Terms remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
6.2 Handling Orders
- When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
- Sellers are required to meet the delivery time they specified when creating their Gigs or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s level.
- Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
- The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
- Users are responsible for scanning all transferred files for viruses and malware. Fiverr will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
- Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
6.3 Reviews
- Reviews provided by Buyers are an essential part of Fiverr’s rating system. To Learn more about Fiverr’s review system, please see here.
- Reviews will not be removed unless there are clear violations of our Terms.
- To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.
- Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
- Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
- Work Samples are added to a Seller’s Gig gallery on their Gig Page if the Buyer chooses to publish the Work Sample while providing a public feedback review. Work Samples are the delivered images and videos sent to a Buyer in a delivery message.